> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voicemetrics.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Domain

> A custom domain allows you to deliver a fully branded experience to your clients by hosting the platform under your agency’s domain (e.g., app.youragency.com). This enhances professionalism, builds trust, and keeps your brand at the forefront.

## **Why Use a Custom Domain?**

* Reinforce your agency’s identity by replacing generic URLs.
* Offer a seamless and consistent brand experience.
* Enhance client trust by establishing a domain they recognize as yours.

<Warning>
  **Before setting up your custom domain**

  * Access to your domain's DNS settings (via your domain registrar or hosting provider).
  * A selected subdomain (e.g., app.yourdomain.com) for your platform.
</Warning>

## **Setup Instructions**

<Steps>
  <Step title="Choose Your Custom Domain" stepNumber={1} titleSize="p">
    Select a subdomain like **app.yourdomain.com** to host your white-labeled platform.

    <Tip>
      **Tip:** Use a subdomain to keep your platform organized and separate from your main website (e.g., **yourdomain.com**).
    </Tip>
  </Step>

  <Step title="Add Your Domain in the Agency Panel" stepNumber={2} titleSize="p">
    * Log in to your **Agency Panel**.
    * Navigate to the **Custom Domain** section.
    * Enter your subdomain (e.g., ai.yourdomain.com) and click **Check Status**.

          <img src="https://mintcdn.com/voicemetrics-47a09903/EfhSzOk3vR-WHSi2/images/customdomain1.png?fit=max&auto=format&n=EfhSzOk3vR-WHSi2&q=85&s=398d2376de01efeda859a636e1c4a955" alt="Customdomain1 Pn" width="1920" height="1080" data-path="images/customdomain1.png" />
  </Step>

  <Step title="Update DNS Records" stepNumber={3} titleSize="p">
    * Log in to your domain registrar (e.g., GoDaddy, Namecheap, Bluehost, etc.).
    * Navigate to the **DNS Settings** or **DNS Management**.
    * Add a **CNAME Record** with the following details:
      * **Type**: CNAME
      * **Host**: app (or your preferred subdomain prefix)
      * **Value / Points to**: [cname.voicemetrics.ai](http://cname.voicemetrics.ai)
    * Save the DNS record.
    * Allow some time for DNS changes to propagate (typically a few minutes to 24 hours).

          <img src="https://mintcdn.com/voicemetrics-47a09903/4JrDBtGrsA7PPf5Z/images/customdomain2.png?fit=max&auto=format&n=4JrDBtGrsA7PPf5Z&q=85&s=5fbccf5523bdf053de5453772f2db63c" alt="Customdomain2 Pn" width="1920" height="1080" data-path="images/customdomain2.png" />

    <Warning>
      Make sure the CNAME points to the exact value provided in your Agency Panel.
    </Warning>
  </Step>

  <Step title="Verify the Domain" stepNumber={4} titleSize="p">
    After updating DNS:

    * Return to the **Custom Domain** panel.
    * Click **Check Status** to trigger verification.
    * DNS propagation may take from a few minutes to 24 hours.

          <img src="https://mintcdn.com/voicemetrics-47a09903/K3USXa3DQw4JMkwO/images/customdomain4.png?fit=max&auto=format&n=K3USXa3DQw4JMkwO&q=85&s=03ad688449a95d8fcfd91e753112e1de" alt="Customdomain4 Pn" width="1920" height="1080" data-path="images/customdomain4.png" />
  </Step>

  <Step title="Go Live with Your Custom Domain" stepNumber={5} titleSize="p">
    Once verified:

    * The platform becomes accessible via your custom domain.
    * Open the custom URL in your browser to confirm it loads correctly.
    * **Log in to ensure full functionality** under your white-labeled domain.

          <img src="https://mintcdn.com/voicemetrics-47a09903/cBex5UhcBbN45KAu/images/customdomain7.png?fit=max&auto=format&n=cBex5UhcBbN45KAu&q=85&s=f69b2ee74e232cdca3c93f9ddf1935d9" alt="Customdomain7 Pn" width="1920" height="1080" data-path="images/customdomain7.png" />
  </Step>
</Steps>

**Additional Notes**

<Check>
  **SSL Certificate**: The system auto-generates an SSL certificate; if not, install it manually.
</Check>

<Check>
  **DNS Propagation**: It may take up to 24 hours globally for changes to take effect.
</Check>

## **Frequently Asked Questions**

<AccordionGroup>
  <Accordion title="1. Do I have to use app.mydomain.com?">
    Not at all. You can use any subdomain, but app. is a common and professional choice. Subdomains allow flexibility while maintaining a clean separation from your main website.
  </Accordion>

  <Accordion title="2. What’s the best practice for domain usage?">
    Here’s a recommended setup:

    * **Main Website**: [yourdomain.com](http://yourdomain.com) – for marketing, lead capture, etc.
    * **White-Label Platform**: [app.yourdomain.com](http://app.yourdomain.com) – for your branded client access

    This structure keeps things organized and easy to manage for both your agency and clients.
  </Accordion>
</AccordionGroup>