> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voicemetrics.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Templates 

> Email templates help you deliver branded, consistent communication to your clients across key platform events. You can fully customize system-generated emails to reflect your agency’s tone, style, and professionalism.

<img src="https://mintcdn.com/voicemetrics-47a09903/_2syNH-QZ2CGFtq7/images/emailtemp.png?fit=max&auto=format&n=_2syNH-QZ2CGFtq7&q=85&s=fe46148bd54c072e2a116b1f4283503b" alt="Emailtemp Pn" width="1920" height="1080" data-path="images/emailtemp.png" />

## **Available Templates**

Customize the following notification emails:

* **Payment Failure Notification**\
  Notifies clients when a payment attempt fails, prompting them to update payment details.
* **Password Reset Notification**\
  Sent when a client requests a password reset, including a secure link to reset their credentials.
* **Subscription Payment Confirmation**\
  Confirms successful payment for the client’s subscription plan, including plan and invoice details.
* **Subscription Cancellation Notification**\
  Informs clients that their subscription has been canceled, with optional instructions to resubscribe.
* **Subscription Plan Change Notification**\
  Confirms when a client switches plans, showing new plan details and billing changes.

## **Steps to Customize Your Email Templates**

<Steps>
  <Step title="Navigate to Email Templates" stepNumber={1} titleSize="p">
    Go to **White Label** > **Email Templates.**
  </Step>

  <Step title="Select & Edit Template" stepNumber={2} titleSize="p">
    Click **Edit** on any template you wish to modify.
  </Step>

  <Step title="Customize Content" stepNumber={3} titleSize="p">
    * Update the **Subject Line** to reflect your tone.
    * Edit the **Email Body** to include your brand’s language.
    * Use **HTML formatting** or styling options to align with your design.
  </Step>

  <Step title="Personalize with Variables" stepNumber={4} titleSize="p">
    Type \$ variable (eg, \$$** variables (e.g., \$client\_name, \$subscription\_plan) to insert client-specific details dynamically.
  </Step>

  <Step title="Send a Test Email" stepNumber={5} titleSize="p">
    Click **Send Test Email** and select **Send Now**.

    * Check your inbox to verify the layout and content.
    * Didn't receive it? Try the **RESEND** button and check your spam folder.
  </Step>

  <Step title="Save & Publish" stepNumber={6} titleSize="p">
    Once you're satisfied, click **Save & Publish** to apply the changes.
  </Step>
</Steps>

**Notes:**

<Note>
  * **Personalization:** Use \$ tokens to automatically insert values like client name, plan, payment amount, etc.
  * **Brand Voice:** Keep language consistent with your agency’s tone — professional, helpful, and clear.
  * **Responsiveness:** Templates are mobile-optimized, but test them on multiple devices for best results.
  * **Fallback:** If a variable isn't available (e.g., missing plan name), the platform will use a default or leave it blank.
</Note>