Client Account
Dashboard
The Overview (Dashboard) provides a real-time summary of your call performance, agent activity, and campaign outcomes. Use it to track conversations, measure results, and optimize agent and campaign performance with clarity.
Filters
Quickly narrow down data using the available filters:- Agent Filter – View metrics for specific agents.
- Date Filter – Select custom date ranges to analyze performance over time.
Overview Info
The top summary cards provide a snapshot of platform performance:Total Calls
- Number of total voice conversations initiated or received. e.g., 24 Calls | 100% Connected
Call Minutes
- Total time spent on calls and the average call duration. e.g., 45.18 minutes | 1.9 min Avg. call
Goal Completed
- Calls achieving intended objectives (e.g., booked appointment, captured lead).
e.g., 12 Completed | 50% Success Rate
Positive Sentiment
- Calls marked as having positive caller sentiment, as determined by AI analysis.
e.g., 24 Positive | 100% Positive Calls
Graphical Reports
Visual insights help understand trends at a glanceCalls by Type
- Breakdown: Total, Inbound, Outbound, and Web calls. Tracked across selected dates
Calls by Status
- Breakdown: Connected vs Not Connected
Optimize retries, improve connect rate.
Calls by Goal Status
- Breakdown: Goal Completed vs Incomplete
- Identify what % of calls achieve their outcome
Calls by User Sentiment
- Breakdown: Positive, Neutral, Negative
- Monitor caller satisfaction and emotional tone
Data Tables
Detailed breakdown for in-depth analysis:Call Ended by Reason
- Shows call end reasons (e.g., user hang-up, agent transfer, no response) Columns: Reason, Call Count, Call Minutes
Call Minutes by Agents
- Track performance and talk time for each agent
- Columns: Agent Name, Call Count, Total Call Minutes
