Create Agent

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Create a New Agent

Steps:

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Agent Settings

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Basic Information

• Agent Name
• Select Voice & Language
• Assign Knowledge Base (for answering queries with uploaded docs, URLs, etc.)

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Settings

1. Speech Settings
   • Control how the AI agent speaks and interacts during calls. Adjust the responsiveness, tone, and naturalness of the conversation for a better caller experience.
2. Transcription Settings
   • Manage how voice input is converted into text. Customize transcription quality, formatting, and keyword handling for more accurate call data.
3. Call Settings
   • Configure call behavior, including duration, silence detection, voicemail handling, and more. These settings help tailor the overall call flow.
4. Agency Settings

   • Set the LLM model and temperature to control the AI’s creativity and consistency during conversations.

     This section is visible only if “Agency View” is enabled in the client account menu footer.

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Prompt

1. Design how your AI speaks and behaves:
   • First Message: The greeting or intro message is played when a call connects
   • Task Prompt: Core instruction to guide the AI on what to say or do
2. Using Variables
   • Use dynamic fields in the prompt using $
   • Example: Hi $Lead_Name, I see you’re interested in $Service_Type.
3. Using Tools (Actions)
   • Trigger actions with simple commands in the prompt.
   • Example: Use tool #Book_Calendar to schedule an appointment.

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Actions

1. On-Call Actions
   • Transfer Call – Redirect to another number or a human
   • End Call – Terminate conversation with a polite message
   • Book Calendar – Check availability and schedule appointments
   • Custom Action – Fetch or send data via APIs (Make, N8N, Zapier)
2. Post-Call Actions
   • Send Email – Send conversation summary to inbox
   • Send SMS – Notify client or lead via text
   • Extract Info – Capture lead details (e.g., name, phone, intent)
   • Send to Server (Webhook) – Push call data to CRMs, Sheets, or other tools

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Deploy the Agent

Once the agent is configured, connect it to inbound/outbound channels:

1. Assign Outbound Phone Numbers
   • Used to place outbound calls
   • Go to Deploy Tab → Outbound Numbers → Select a number
2. Assign Inbound Phone Numbers
   • Used to handle incoming calls
   • Go to Deploy Tab → Inbound Numbers → Select a number
3. Assign Web Widgets
   • Used for web-based voice conversations (e.g., website live chat)
   • Go to Deploy Tab → Web Widgets → Connect widget