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Overview

Phone numbers are essential for enabling your AI agent to make and receive calls. You can assign different numbers for various purposes, such as:
  • Inbound calls (customer calls your business)
  • Outbound calls (agent initiates call campaigns or automations)
Only Agency users can import phone numbers.
 Make sure Agency View is enabled in the client account footer for full access.

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Import Twilio Phone Number

Connect your Twilio phone number to use it with your Voice AI agents. Steps to Import:
  1. Log in to your Client Panel
    Go to the Phone Numbers section.
  2. Click “Import Twilio Number”
    Start the process to link your Twilio account.
  3. Enter Your Twilio Phone Number
    Input the number in E.164 format, e.g., +14155552671.
  4. Enter Twilio Account SID
    Find this in your Twilio Console; it always starts with AC….
  5. Enter Twilio Auth Token
    You can locate this under Account → Settings in your Twilio Console.
  6. Save and Verify
    Click Save to complete the import. Test the number to ensure it’s correctly linked to your Voice AI agents.
Duplicate or already-linked numbers cannot be imported again.

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Best Practices

  • Use separate numbers for inbound and outbound agents for better tracking.
  • Assign the imported number in the Agent > Deploy tab.
  • Make sure your agent is properly configured before assigning a phone number.
Twilio Pn