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Why Use a Custom Domain?

  • Reinforce your agency’s identity by replacing generic URLs.
  • Offer a seamless and consistent brand experience.
  • Enhance client trust by establishing a domain they recognize as yours.

Before setting up your custom domain

  • Access to your domain’s DNS settings (via your domain registrar or hosting provider).
  • A selected subdomain (e.g., app.yourdomain.com) for your platform.

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Setup Instructions

1

Choose Your Custom Domain

Select a subdomain like app.yourdomain.com to host your white-labeled platform.

Tip: Use a subdomain to keep your platform organized and separate from your main website (e.g., yourdomain.com).

2

Add Your Domain in the Agency Panel

  • Log in to your Agency Panel.
  • Navigate to the Custom Domain section.
  • Enter your subdomain (e.g., ai.yourdomain.com) and click Check Status.

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3

Update DNS Records

  • Log in to your domain registrar (e.g., GoDaddy, Namecheap, Bluehost, etc.).
  • Navigate to the DNS Settings or DNS Management.
  • Add a CNAME Record with the following details:
  • Save the DNS record.
  • Allow some time for DNS changes to propagate (typically a few minutes to 24 hours).

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Make sure the CNAME points to the exact value provided in your Agency Panel.

4

Verify the Domain

After updating DNS:

  • Return to the Custom Domain panel.
  • Click Check Status to trigger verification.
  • DNS propagation may take from a few minutes up to 24 hours.

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5

Go Live with Your Custom Domain

Once verified:

  • The platform becomes accessible via your custom domain.
  • Open the custom URL in your browser to confirm it loads correctly.
  • Log in to ensure full functionality under your white-labeled domain.

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Additional Notes

SSL Certificate: The system auto-generates an SSL certificate; if not, install it manually.

DNS Propagation: It may take up to 24 hours globally for changes to take effect.

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Frequently Asked Questions