​
Step-by-Step Guide to Importing Phone Numbers

Learn how to import phone numbers effortlessly. Follow step-by-step instructions to streamline contact management and optimize communication workflows.

This feature is only available for Agency users, not for client app users.

Make sure to enable Agency View from the footer of the client account menu to access this functionality.

​
What You Can Import

  • Phone numbers from Retell AI
  • Phone numbers from Vapi

​
Steps to Import Phone Numbers

  1. Go to the Client Account (with Agency View enabled).
  2. Navigate to Settings > Phone Numbers.
  3. Click “Import Number”.
  4. After import, go to the Agent > Deploy tab to assign the number for inbound or outbound use.

Screen_065.jpg

​
Best Practices

  • Use separate agents for inbound and outbound calls for better call handling and tracking.
  • Always assign the imported number to an agent via the **Deploy **tab.